MAIN PURPOSE

To deliver a consistent and high-quality service to all customers and take responsibility for, aiming to resolve customer enquiries at the first point of contact through a variety of means such as emails, phone calls, digital and CRM.

KEY AREAS OF RESPONSIBILITY

  • Process repair requests and other queries from various sources / parties by telephone, email, or website.
  • Administer and monitor the customer portal.
  • Ensure that all customers receive an excellent level of service.
  • Effectively process all incoming and outgoing mail.
  • Maintain stock control of office stationery.
  • Provide assistance to other departments and customers face to face.
  • Ensure all relevant information is processed and passed to individual staff utilising a contact database.
  • Utilise all IT systems and data bases effectively including Microsoft packages.
  • Assist in ensuring satisfaction with the service is monitored and ensure feedback is acted upon to achieve a customer focussed service.
  • Provide timely and accurate reports as requested by Customer Service Team Leader.

 

 

KNOWLEDGE/SKILLS/EXPERIENCE

  • Able to work within a team or on their own initiative, dealing with customer enquiries empathetically with a calm and patient manner.
  • Good interpersonal skills and the ability to build good working relationships with colleagues, customers, and any external agencies.
  • Ability to provide a high level of customer care and to demonstrate organisation and communication skills.
  • Ability to communicate effectively with colleagues and customers
  • Previous experience with answering calls in a professional manner to reach out to customers and deal with individual enquiries would be an advantage
  • Ability to undertake a diverse range of customer-based services including administration both by direct contact and through the support of other Staff and working on own initiative.
  • Knowledge of computerised systems including Microsoft outlook, word, excel and PowerPoint and high level of keyboard skills.

 

Due to the high volume of applications we receive for our job adverts we are unable to respond to all candidates. If you have not received a response within 5 working days of forwarding your CV to us, then unfortunately you have been unsuccessful on this occasion.
Thank you for your interest and please do not hesitate to forward your CV to us again for other roles matching your skills and experience.
One To One Recruitment are a privately owned independent Recruitment solutions provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers.

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