If you are a fantastic communicator with a passion for leadership, coaching and development, we would like you to join our team in Cheltenham.
We are looking for a Team Leader to manage our Car insurance sales & service team and drive our performance, develop our talent and help us to achieve our goals.
The key duties of the role include, but are not limited to:
• Coaching and providing feedback to optimise advisor performance
• Ensuring efficiencies of the team are managed to ensure all staff are productive
• Motivating the team to ensure that financial targets and business objectives are met
• Encouraging personal development of members of the team to ensure succession planning
• Managing and prioritising key processes that to ensure the business remain within its SLA’s and to make sure we follow the correct audit process
If you are motivated by these duties and have the skills described below, we would love to hear from you
• Communication skills:
The Team Leader should possess the ability to communicate respectfully and professionally with all members of the team and management team. The Team leader should also be able to lead by example by positively communicating at all times and adapt their approach to suit the needs of the individuals in their team.
• Coaching skills:
The Team Leader will possess the ability to provide feedback on calls completed by the team and set objectives with the team to improve the customer experience. The Team leader should be able to promote a culture of self-reflection and continuous improvement of call quality.
• Analytical skills:
The Team Leader will possess the ability to review reports provided to them and following their analysis, proactively be able to make changes, or feedback to members of the team accordingly. The Team leader should proactively be able to use reports to identify areas for improvement and take ownership of performance.
• Performance management:
The Team Leader should demonstrate competency in effectively managing the performance of individuals and wider team. The Team Leader should be capable of managing under performance through different methods of people management, including performance improvement plans. The Team Leader should also be able to effectively motivate and encourage high performers to be consistent.
• Time management:
The Team Leader should be capable of managing a high workload in a busy environment, effectively organising multiple tasks and prioritising tasks in line with the needs of the business. The Team Leader should also be able to delegate where required to ensure the delivery of tasks and be able to manage the time of their delegates.
The Team Leader should be able to create a culture of recognition and reward within their team, promote the celebration of success and ensure positive values are demonstrated within their team. This extends to leading by example, inspiring members of the team and ensuring there is a strong focus on the engagement of members of the team.
The Team Leader should have a strong focus on fulfilling the ambitions of members of the team, providing support where necessary to fully develop the potential of members in the team and plan for succession. This should be achieved through regular one to one meetings and tailoring development plans to suit the individuals career plans.
• Previous experience of managing a team of 6 or more individuals
• Experience of working with Excel
• GCSE grades of C or above in English & Maths
• Previous experience of working towards and achieving sales targets
Previous experience of hosting meetings or giving presentations
Due to the high volume of applications we receive for our job adverts we are unable to respond to all candidates. If you have not received a response within 5 working days of forwarding your CV to us, then unfortunately you have been unsuccessful on this occasion.
Thank you for your interest and please do not hesitate to forward your CV to us again for other roles matching your skills and experience.
One To One Recruitment are a privately owned independent Recruitment solutions provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers