Service Planning Co-Ordinator


The Service Planning Coordinator acts as the interface between the Department, the customer and the Project Engineering Department. They schedule the work of the field service engineers and balances the resource against the needs of both the customer and the Company.


Job Activities:


Allocates and organizes the workload for all Field Service Engineers in the UK and on occasion overseas


Ensures that all maintenances that the Company is contracted to do are carried out in time.

Liaises with the customers to ensure that the engineers can work effectively at the agreed times.


Logs all contacts with customers and engineers.


Refers detailed queries to the Technical Support Engineer.


Receives requests from customers requiring service either by telephone, fax or email.


Notes the scheduled dates of planned maintenance visits from orders.


Books the maintenances with the customers, which are overdue or due in the next month.


Schedules the work of the Customer Service Engineers at least six weeks in advance.


Maintains the information on the Innosoft Planner.


Manages customer E-Permit systems to ensure that the required permits are in place in accordance with the customers’ requirements.


Any other reasonable work as may be deemed appropriate from time to time


Ensures that SITE VISIT REQUESTS are generated by Innosoft for every job the Field Service Engineers undertake.


Coordinates the activities of sub-contract labour; schedules visits, checks reports.





The jobholder schedules the activities of the Field Service Team; has responsibility for organizing jobs and can make decisions regarding working hours to suit the Customer’s needs and the department’s resources.


The jobholder shall refer all personnel matters to the Service Manager.


A dialogue is expected with the Service Administration Supervisor on issues relating to commissioning new jobs, the Spares Controller for spares and the Project Engineers for arranging commissioning.



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One To One Recruitment are a privately owned independent Recruitment solutions provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers.

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